Refund Policy

1. Overview

We want you to be satisfied with ReviewReply Enterprise. This Refund Policy explains when and how you can receive a refund for your subscription. By subscribing to our services, you agree to the terms outlined below.

2. 14-Day Free Trial

We offer a 14-day free trial of our Pro plan. No credit card is required to start the trial. If you cancel during the trial period, you will not be charged. At the end of the trial, your account automatically downgrades to the Free plan unless you choose to upgrade.

Since no payment is collected during the trial, no refund is necessary for trial cancellations.

3. Monthly Subscriptions

For monthly subscriptions, you can cancel at any time. Cancellation takes effect at the end of the current billing period — you retain access to all paid features until then.

Refund eligibility for monthly plans:

• If you cancel within 3 days of a monthly charge and have not used the service meaningfully (no campaigns sent, no AI drafts generated), we will issue a full refund.
• If you cancel after 3 days of a monthly charge, the charge is non-refundable, but you retain access until the end of the billing period.
• To request a refund, email billing@reviewreply.com within 3 days of the charge.

4. Annual Subscriptions

For annual subscriptions, you can cancel at any time. Cancellation takes effect at the end of the current billing period.

Refund eligibility for annual plans:

• If you cancel within 30 days of the initial annual charge, we will issue a full refund.
• If you cancel after 30 days, we will issue a pro-rated refund for the unused full months remaining on your subscription.
• To request a refund, email billing@reviewreply.com.

5. Metered Usage (SMS, AI Drafts)

Charges for metered usage (SMS messages, AI draft generations beyond your plan quota) are non-refundable once the usage has occurred. If you believe you were charged in error, contact billing@reviewreply.com within 7 days of the charge.

6. How to Cancel

You can cancel your subscription at any time via Settings → Billing → Manage Subscription, or by emailing billing@reviewreply.com.

7. Account Deletion and Data

If you delete your account, all data is permanently removed within 30 days (except audit logs, retained 7 years for legal compliance). Account deletion does not automatically trigger a refund — please request a refund before deleting your account if applicable.

8. Contact

For refund requests or questions, contact:

• Email: billing@reviewreply.com